Refund Policy

Open Play Passes

• Open play passes are non-refundable and non-transferable

• Passes are valid only for the date and time purchased

• No refunds will be issued for unused time, early departures, or no-shows

Play Pass Packages (e.g., Buy 5 Get 1 Free / Buy 10 Get 2 Free)

• All play pass packages are non-refundable

• Packages are valid for the stated period (e.g., 1 year from purchase)

• Lost, stolen, or damaged passes will not be replaced

• Unused passes have no cash value

• Punch cards from the packages may be shared with family and friends.​

Party Bookings

• A 50% non-refundable deposit is required to reserve a party

• Deposits are non-refundable under all circumstances

• Cancellations made at least 7 days in advance may be rescheduled (subject to availability)

• The remaining balance is due on or before the day of the event and is non-refundable once paid

• No refunds will be issued for no-shows or same-day cancellations

Special Circumstances

Refunds or credits may be considered at our sole discretion in the following cases:

• Facility closure due to unforeseen circumstances

• Safety-related issues preventing normal operation

• If approved, refunds may be issued as store credit rather than cash refunds.

• No refunds will be issued due to weather conditions unless the facility is closed.